The product must be used strictly within the specifications published by Cylinder Lifter at the time of sale, including Safe Working Load (SWL) and cylinder size range.

Cylinder Lifter warrants that your Cylinder Lifter product will be free from defects in materials and workmanship under normal use for a period of 12* months from the date of original purchase (“Warranty Period”).

If a defect arises and a valid claim is received within the Warranty Period, we will, at our sole discretion:

• Repair the product at no charge using new or refurbished parts; or
• Replace the product with a new or refurbished product that is at least functionally equivalent; or
• Offer another appropriate remedy where repair or replacement is not reasonably possible.

Any replaced product or part will be covered for the remainder of the original Warranty Period or [3] months from the date of replacement, whichever is longer.

What this warranty does not cover

This limited warranty does not cover:

• Normal wear and tear.
• Damage caused by use outside the rated capacity or intended design of the product.
• Damage resulting from improper installation, improper storage, or failure to follow the instructions in the user manual.
• Damage caused by accidents, negligence, abuse, or misuse.
• Damage caused by unauthorised repairs, modifications, or alterations.
• Cosmetic damage that does not affect safe operation.
• Any costs related to removal, reinstallation, transport, or downtime.

Conditions of warranty

• This product is intended for professional/commercial use only
• The product must be regularly inspected for safe operation and condition
• This warranty applies only to the original purchaser and is not automatically transferable.
• We may require proof of purchase, serial number, photographs, or inspection of the product before approving a claim.
• We reserve the right to deny warranty claims where the product has been used contrary to the instructions, safety guidelines, or rated capacity.

Limitation of liability

To the maximum extent permitted by law:

• Our total liability under this warranty is limited to the repair or replacement of the product as described above.
• We are not liable for any indirect, incidental, special, consequential, or economic loss, including but not limited to loss of profits, loss of business, or downtime, arising from the use, misuse, or inability to use the product

Your statutory rights may vary according to your country or state and are not affected by this warranty.

If you believe your Cylinder Lifter has a fault:

1. Stop using the product immediately if there is any safety concern
2. Record:
   • Serial / batch number
   • Date of purchase
   • Description of the issue
3. Contact:
   • Your distributor or
   • Cylinder Lifter directly

Provide (where possible):

• Photos or video of the issue
• Image of the product in use or installation

📧 support@cylinderlifter.com

📞 +44 (0) 1242 502191

Continued use of a product suspected to be defective or unsafe may void any warranty claim.